Delivering Services as part of Hub 3 (South)

16 March 2015

March 2012

Delivering Services as part of Hub 3 (South)

As of 1st October 2011, Bradford Cyrenians and the Blenheim Project came together to become one of the four homeless hubs operating across the district.The development of the hubs was initiated at the beginning of 2011, following the review of services commissioned by the Local authority to support people in the homeless sector.

After negotiations between the two organisations, it was agreed that Bradford Cyrenians were in the best position to take on the role of Primary Contract Holder mainly because it was in the process of becoming a member of a Federation of Simon & Cyrenians (FSC) and therefore they would eventually have access to more cost effective back office services which would also offer the Blenheim Project an infrastructure that is often missing when working in a small charity.

With the Primary Contract holders role finalised it was agreed that the Blenheim Project would take on the Sub-Contractors role and with that we were assigned the title of Hub 3 (South). We have, since the 1st October worked hard to ensure our operational staff are trained to work under the new hub working procedures. Also, we have kept our service users briefed on the new working arrangements and how this impacts on services in the future.

The contract with the Local Authority was signed in January 2012 by Bradford Cyrenians and we are now working towards finalising and signing up to a sub-contracting document.The following is an article written by Alexandra Mullett, who is a commissioning officer working for Bradfords Adult Services Team In her article she explains more about the rationale behind developing hubs, the outcomes achieved and the development of community intervention services.

The aim of the review is to improve service user experiences of accessing homeless services and improve their customer journey as they move towards independence.To do this, services need to be better co-ordinated and more consistent in their approach. Our aspiration is that each and every person should expect and receive the same high quality service throughout, regardless of which service they access.

The review has drawn on lots of information to support its position, including past research and consultations, the outcomes of Quality Assessment Framework (QAF) reviews and findings of the Vulnerable Persons Accommodation Plan 2011 which identifies where capital investment is required to raise the standards of accommodation for vulnerable people.

Public duty at this time requires that all efforts are made to demonstrate efficiency in order to protect services for vulnerable people in the longer term. This review has been used to identify all reasonable efficiency savings which can be re-invested to expand the package of services available.

A strategic vision of what we felt was needed to best meet the needs of the client group was developed and this was taken to providers delivering homelessness services. We are looking to develop a new role of Community Intervention to increase emphasis on prevention, early intervention and involvement in the community. The role will have the flexibility to hold drop-in clinics, offer one-off advice and short-term interventions, which can defer or delay people needing to take up specialist housing with support.

We would like to take this opportunity to thank everyone who has been involved in assisting this process and look forward to working with you in the future to make our vision for homeless services a reality. As we deliver homeless services under the heading of Hub 3 (South), together we have shown thus far, that irrespective of whether a client is accessing services via Bradford Cyrenians or the Blenheim Project, our commitment is to ensure a high quality service is delivered to homeless men and homeless women, with or without children.

We would also like to acknowledge that it is due to the hard work and dedication from our staff teams, management teams and our respective Trustees who have all worked tirelessly to ensure that the transition to the new hubs has been as smooth and relatively stress-free as possible.